Shipping & Returns
Shipping Method
- All Model Kits are made and takes about 4 to 8 weeks to process after receiving your payment.
- A shipping notice email will also been sent to you once the order is shipped out along with a Tracking Code if you decide to have Airmail Speed. Tracking Code for ALL orders
- To ensure that the Model Kit is in a good condition, post- production pictures of it will be sent to our customer before shipping. This way, our customer can confirm if everything is good to go.
Our Shipping Rate is Simple and Easy for You! FLAT RATE Shipping for all Countries Worldwide
For example: If your purchase is below $30 (this is below $50), you have two choices: ．$15 for airmail regular; OR ．$50 for EMS/ DHL/ Fedex/ UPS If your purchase is $250, you have two choices: ．Free for airmail regular; OR ．$80 FOR EMS/ DHL/ Fedex/ UPS
* Please be advised that due to the increase on the actual shipping costs, free shipping to some parts of Middle East Asia, Eastern Europe, South America, Africa, and other remote islands is not supported. Free shipping for orders above 50 USD to affected countries will not be applied. Thank you for your kind understanding.
Return Policy
Sometimes, a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly: ．For returns, please send us an email at kenneth@arrowmodelbuild.com specifying your name and order number in the first instance ．We do not offer refunds or exchanges for reasons of buyer's remorse (change of mind, purchased wrong design/size or undelivered address, ETC.). Therefore, please be 100% sure about what you want to buy before placing your order and delivery address is complete and correct ．For orders that are not yet shipped but cancelled, there will be a 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise. ．In the event that your parcel is returned to us, we can resend it to you, but you will have to pay for the shipping fee. If you would like to treat it as a return (applicable only for wrong item sent or product quality issues), we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded. ．All requests for returns due to mistaken shipments must be approved by us within three (3) working days of receipt of notification. ．Merchandise must be in new condition. You can open it, but don't make it dirty or altered. ．Returns issues must be raised within 2 weeks from the time the parcel has been sent out with valid reasons (e.g. reasons due to no longer needed are not accepted as valid reasons for return items) ．No refund will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Mis-delivered / Returned Parcels
We are not responsible if your parcel is mis-delivered or returned to us due to: ．Your supplying of a wrong/invalid delivery address during order confirmation ．Your failure to pick up your parcel at the post office.
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.